---
title: Starting the BxEngine and BxSmartPrintPro services
description: If the BxEngine and/or BxSmartPrintPro services do not respond (404 error), they likely need to be restarted
---
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# Starting the BxEngine and BxSmartPrintPro services
## If the BxEngine and/or BxSmartPrintPro services do not respond (404 error), they likely need to be restarted
It can sometimes, for some unknown reasons, occur that the BxEngine and/or BxSmartPrintPro services stops working. This may, in some cases, come as a result of the services being unable to start up again after a PC or server has performed a restart. This can happen because of a Windows update, or a warehouse PC that gets turned on and off on a daily basis.
When the BxEngine and/or BxSmartPrintPro services do not respond, it will be displayed as a **404 error** in BxWebManager, or **No such host/host not responding** in BxMobile. This can easily be solved by starting/restarting the BxEngine/BxSmartPrintProService in Windows services.
To open **Windows Services**, search for **Services** in the **Windows menu**. Press Services with the cog wheel to open. Some cases may require admin access to open this up. If this becomes necessary, please contact your IT department.
Open **Services** and you will find BxEngine, or BxSmartPrintProService. In some cases these may have been placed on separate PC's/servers. So make sure that you **log onto the correct PC/server**, depending on which service that needs to be restarted. Press the service that needs to be started/restarted, then press **Start/Restart**. Wait a minute before attempting to use the handheld terminal or print labels again.
When this has been completed, the services should now be working again.
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