---
title: Shipment is not registered with Consignor
description: Shipments who are not registered with Consignor, often ends up in Consignor's Autoprint error box and Consignor will create a follow up on why in the error log.
---
[Skip to content](https://kb.bxsoftware.no/en/hjelp/sending-blir-ikke-registrert-i-consignor#main-content)
- [English](https://kb.bxsoftware.no/en/hjelp/sending-blir-ikke-registrert-i-consignor)
- [Norsk – Norge](https://kb.bxsoftware.no/hjelp/sending-blir-ikke-registrert-i-consignor)
English
Show submenu for translations
[](https://www.bxlogistics.no/)
- [Henvendelser](https://kb.bxsoftware.no/tickets)
- [Selvhjelp](https://kb.bxsoftware.no/hjelp)
- [Logg ut](https://kb.bxsoftware.no/_hcms/mem/logout)
Open main navigation
Close main navigation
- [Henvendelser](https://kb.bxsoftware.no/tickets)
- [Selvhjelp](https://kb.bxsoftware.no/hjelp)
- [Logg ut](https://kb.bxsoftware.no/_hcms/mem/logout)
- - [English](https://kb.bxsoftware.no/en/hjelp/sending-blir-ikke-registrert-i-consignor)
- [Norsk – Norge](https://kb.bxsoftware.no/hjelp/sending-blir-ikke-registrert-i-consignor)
English
Show submenu for translations
How can we help you?
- There are no suggestions because the search field is empty.
1. [Selvhjelp](https://kb.bxsoftware.no/en/hjelp?hsLang=en)
2. [Troubleshooting](https://kb.bxsoftware.no/en/hjelp/troubleshooting?hsLang=en)
3. [Freight](https://kb.bxsoftware.no/en/hjelp/troubleshooting?hsLang=en#freight)
# Shipment is not registered with Consignor
## Shipments who are not registered with Consignor, often ends up in Consignor's Autoprint error box and Consignor will create a follow up on why in the error log.
BxLogistics sends shipping information to Consignor OnPremises via files. Normally, creating the shipments works just fine, but if the order is missing information such as a postal code, is heavier than the carrier approves of, or has any other types of errors, Consignor will not approve the shipment and will therefore not automatically print labels.
If you have a new installation or a new carrier, it might be that there are errors or missing configurations for the specific carrier, but the troubleshooting steps remain the same regardless.
1. **Check to see if the shipment is in the Consignor "Autoprint errors" box**
If the shipments are here, the can easily be opened and attempted to print out. You will then usually see why the shipments was stopped in the first place.
2. **Check Consignor's error log**
Click on "Log" and see if the description explains why the files were not accepted.This log will contain both technical and non-technical error messages, such as an order missing a postal code.
If you cannot find any trace of the shipment in Consignor, it may be that the Consignor reading job has stopped, or that there might be a configuration error in the BxLogistics setup. The first step will then be to look for the communication files, which requires access to the server, and is usually done by Consignor, our retailer or by BxSoftware.
- [BxLogistics Installation](https://kb.bxsoftware.no/en/hjelp/bxlogistics-installation?hsLang=en#main-content)
- [BxEngine and BxSmartPrintPro](https://kb.bxsoftware.no/en/hjelp/bxlogistics-installation?hsLang=en#bxengine-and-bxsmartprintpro)
- [BxLogistics](https://kb.bxsoftware.no/en/hjelp/bxlogistics-installation?hsLang=en#bxlogistics)
- [ERP Integrations and setup](https://kb.bxsoftware.no/en/hjelp/erp-integrations-and-setup?hsLang=en#main-content)
- [Visma Business](https://kb.bxsoftware.no/en/hjelp/erp-integrations-and-setup?hsLang=en#visma-business)
- [VBNxt](https://kb.bxsoftware.no/en/hjelp/erp-integrations-and-setup?hsLang=en#vbnxt)
- [Visma Net](https://kb.bxsoftware.no/en/hjelp/erp-integrations-and-setup?hsLang=en#visma-net)
- [Xledger](https://kb.bxsoftware.no/en/hjelp/erp-integrations-and-setup?hsLang=en#xledger)
- [Transport integrations](https://kb.bxsoftware.no/en/hjelp/transport-integrations?hsLang=en#main-content)
- [AxiaFrakt](https://kb.bxsoftware.no/en/hjelp/transport-integrations?hsLang=en#axiafrakt)
- [Logistra Cargonizer](https://kb.bxsoftware.no/en/hjelp/transport-integrations?hsLang=en#logistra-cargonizer)
- [ERP delivery methods](https://kb.bxsoftware.no/en/hjelp/transport-integrations?hsLang=en#erp-delivery-methods)
- [nShift Shipment Server](https://kb.bxsoftware.no/en/hjelp/transport-integrations?hsLang=en#nshift-shipment-server)
- [nShift/Unifaun Online](https://kb.bxsoftware.no/en/hjelp/transport-integrations?hsLang=en#nshift-unifaun-online)
- [nShift/Consignor OnPrem](https://kb.bxsoftware.no/en/hjelp/transport-integrations?hsLang=en#nshift-consignor-onprem)
- [User guides BxMobile](https://kb.bxsoftware.no/en/hjelp/user-guides-bxmobile?hsLang=en#main-content)
- [General](https://kb.bxsoftware.no/en/hjelp/user-guides-bxmobile?hsLang=en#general)
- [Stock transfer](https://kb.bxsoftware.no/en/hjelp/user-guides-bxmobile?hsLang=en#stock-transfer)
- [Products](https://kb.bxsoftware.no/en/hjelp/user-guides-bxmobile?hsLang=en#products)
- [Picking](https://kb.bxsoftware.no/en/hjelp/user-guides-bxmobile?hsLang=en#picking)
- [Stock count](https://kb.bxsoftware.no/en/hjelp/user-guides-bxmobile?hsLang=en#stock-count)
- [User Guides BxWebManager](https://kb.bxsoftware.no/en/hjelp/user-guides-bxwebmanager?hsLang=en#main-content)
- [General](https://kb.bxsoftware.no/en/hjelp/user-guides-bxwebmanager?hsLang=en#general)
- [Labels](https://kb.bxsoftware.no/en/hjelp/user-guides-bxwebmanager?hsLang=en#labels)
- [Technical Documentation](https://kb.bxsoftware.no/en/hjelp/technical-documentation?hsLang=en#main-content)
- [BxAdmin - Client UI](https://kb.bxsoftware.no/en/hjelp/technical-documentation?hsLang=en#bxadmin-client-ui)
- [BxSmartPrintPro](https://kb.bxsoftware.no/en/hjelp/technical-documentation?hsLang=en#bxsmartprintpro)
- [Picking - Freight booking](https://kb.bxsoftware.no/en/hjelp/technical-documentation?hsLang=en#picking-freight-booking)
- [Infrastructure](https://kb.bxsoftware.no/en/hjelp/technical-documentation?hsLang=en#infrastructure)
- [Visma Global specific](https://kb.bxsoftware.no/en/hjelp/technical-documentation?hsLang=en#visma-global-specific)
- [Visma Business specific](https://kb.bxsoftware.no/en/hjelp/technical-documentation?hsLang=en#visma-business-specific)
- [VismaNet specific](https://kb.bxsoftware.no/en/hjelp/technical-documentation?hsLang=en#vismanet-specific)
- [Stock count](https://kb.bxsoftware.no/en/hjelp/stock-count?hsLang=en#main-content)
- [Visma Net](https://kb.bxsoftware.no/en/hjelp/stock-count?hsLang=en#visma-net)
- [Logistics](https://kb.bxsoftware.no/en/hjelp/logistics?hsLang=en#main-content)
- [Location](https://kb.bxsoftware.no/en/hjelp/logistics?hsLang=en#location)
- [Troubleshooting](https://kb.bxsoftware.no/en/hjelp/troubleshooting?hsLang=en#main-content)
- [Freight](https://kb.bxsoftware.no/en/hjelp/troubleshooting?hsLang=en#freight)
- [Visma Net](https://kb.bxsoftware.no/en/hjelp/troubleshooting?hsLang=en#visma-net)
- [BxMobile](https://kb.bxsoftware.no/en/hjelp/troubleshooting?hsLang=en#bxmobile)
- [BxSmartPrintPro](https://kb.bxsoftware.no/en/hjelp/troubleshooting?hsLang=en#bxsmartprintpro)
- [Visma Business](https://kb.bxsoftware.no/en/hjelp/troubleshooting?hsLang=en#visma-business)
- [BxAdmin](https://kb.bxsoftware.no/en/hjelp/troubleshooting?hsLang=en#bxadmin)
- [BxAPI](https://kb.bxsoftware.no/en/hjelp/bxapi?hsLang=en)
- [Video archive](https://kb.bxsoftware.no/en/hjelp/video-archive?hsLang=en#main-content)
- [Sales](https://kb.bxsoftware.no/en/hjelp/video-archive?hsLang=en#sales)
- [Stock pick](https://kb.bxsoftware.no/en/hjelp/video-archive?hsLang=en#stock-pick)
- [Stock count](https://kb.bxsoftware.no/en/hjelp/video-archive?hsLang=en#stock-count)
- [General](https://kb.bxsoftware.no/en/hjelp/video-archive?hsLang=en#general)
- [BxWebManager](https://kb.bxsoftware.no/en/hjelp/video-archive?hsLang=en#bxwebmanager)
[](https://www.bxlogistics.no/)
Karihaugveien 89, Oslo, Norway
[mailto:support@bxsoftware.no](mailto:support@bxsoftware.no)
Copyright © 2025, BxSoftware AS